LP Magazine

MAR-APR 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

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37 LP MAGAZINE | MARCH–APRIL 2018 garrett.com Tel: 800-234-6151 Made In The USA Portable Prevention Reduce shrink in your manufacturing area or distribution center with Garrett's 33-zone walkthrough detector. The PD-6500i offers precise pinpointing of metallic targets and—with optional caster sets—full mobility for rapid deployment. Garrett's 33-zone PD-6500i metal detector Super Scanner® V hand-held metal detector ■ The distance the package has to travel, and ■ The method of delivery. Typically, the more convenient the process is for the customer, the higher the transportation cost will be for the retailer. As a result, most companies will look for a balanced approach that will satisfy both the customer expectation and the costs associated with transporting the order. What this means is that everyone is ultimately contracting with everyone else, and parcels can easily transit multiple companies before reaching your doorstep. With each touch point is an exposure to a parcel being lost or stolen. It is difficult to investigate losses in this network when volumes are normal. Add 50 percent or greater volume in a very short time span, and investigating loss becomes nearly impossible. Some of the contributing factors to this loss include lack of management oversight, misshipped packages, and theft that is camouflaged due to operational failures. It is critical for transportation providers to be able to plan and manage this volume appropriately. The most common areas where loss occurs during peak are during the morning launch of drivers. This is when the terminal has the most amount of freight on the floor and the least amount of management oversight. Transportation managers should also focus on conducting spot audits of drivers prior to them launching. This will not only keep the drivers honest but also allow management to find misloaded packages that occurred by mistake. A Tight Labor Market The labor market in the supply chain has increasingly become very tight. If you look at any major fulfillment or distribution company, everyone is fighting for the same contracted employee. This becomes a booming industry for staffing agencies but also poses a challenge for them on finding suitable people to fill open positions. To try and gain an edge, we are now seeing companies during peak season reducing or even eliminating their applicant screening process to get employees in the door. This may result in your contracted labor having criminal backgrounds, financial issues, or drug problems. In years past, jokes would be made in the loss prevention community that staffing agencies are resorting to hiring people on the steps of county jails after they bond out from a weekend incarceration. In recent times, these types of jokes are becoming more of a reality. Reducing or eliminating the background check process can have major impacts on your organization resulting in lower productivity rates, criminal activity within your operation, and a greater likelihood of theft. The Future People say there are no guarantees in life. I tend to disagree as it relates e-commerce. The trend has been and will continue to be unprecedented growth. This growth brings numerous challenges to an infrastructure that was not designed to move millions of packages in a short time period such as peak. Without substantial investment and planning, peak season in 2018 will be just as challenging for industries that are tasked with getting that holiday gift to the consumer.

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