LP Magazine

MAR-APR 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/955857

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Page 32 of 76

32 MARCH–APRIL 2018 | LOSSPREVENTIONMEDIA.COM He is a true leader in every sense of the word. Mike is the definitive "elegant gentleman." EDITOR: Have you had mentors in the business, and what did you take from them? GILLETTE: I have been fortunate to have had many mentors throughout my career. As I mentioned before, Bob Oberosler and Bob McCort at Hecht's helped me when I first started in the industry and gave me a perspective on what it means to be in LP from a retailers' point of view. Industry veteran Jack Brown hired me at Sensormatic and taught me the ropes from the supplier side. Henry Wurtele was instrumental in coaching me into sales management positions, and Ron Premuroso guided me when I worked in Asia teaching me to how to run a P&L. Fast forward to today and Bob Dale continues to help me advance my career. GRADY: I have had many mentors in this business over the past years and each has taught me many valuable lessons. The one common message I have taken from each is to not promise what you can't deliver. LYNCH: If I look at the landscape of people that I have trusted to get where I am today, there are quite a few—Bobby Dale, Jeff Bean, Ed Foley—all have trusted in me and given me sage advice. I think the person who I have had as a customer at Marshalls, worked with at The Network and beside at the LP Foundation is you! Jim Lee is a "Father Confessor" to the best minds in retail loss prevention. Whenever I have a pressing business dilemma or a life decision, you're on speed dial. I thank you for being there. EDITOR: If you could offer one piece of advice to industry professionals, what would it be? GILLETTE: Do your job with honesty, integrity, and never forget to focus on your customers. GRADY: I would say get involved in our industry. There are a variety of groups that offer valuable opportunities for continuing education and staying abreast of the industry in general. The LP industry is continually evolving, and in order to be successful, you need to stay relevant. Industry organizations are a great way to do that, while forming lasting relationships with peers. LYNCH: Live every day as if it's your last because one day you're going to be right! EDITOR: Mike and Kevin, you were both founding members of the Loss Prevention Foundation. What has that meant to you? GRADY: I have benefited a great deal from serving on the board of LPF from the start. I continue to respect and be inspired by those individuals INTERVIEW The best LP executives aren't afraid to step out and try new things. Bob Oberosler using facial recognition, Mike Lamb installing electronic public view monitors in creative ways, and Mark Stinde deploying ClickIt's Virtual Line Up are great examples of thinking outside the box. In addition, they all evaluate projects based on research, pilot programs, and dashboards. – Kevin Lynch, LPC

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