LP Magazine

JAN-FEB 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/926658

Contents of this Issue


Page 54 of 60

Organized Retail Crime in Idaho 3rd Annual Conference Washington Group Plaza, Boise orcaid.org CALENDAR January 14–16, 2018 National Retail Federation Big Show Convention & Expo Jacob Javits Convention Center New York City nrfbigshow.nrf.com February 13, 2018 Cyber Security Summit Silicon Valley DoubleTree Hotel, San Jose, CA cybersummitusa.com February 19–21, 2018 Innovision 2018 Pier Sixty-Six Hotel & Marina Ft. Lauderdale, FL innovisionconference.com February 25–28, 2018 Retail Industry Leaders Association Retail Supply Chain Conference Phoenix (AZ) Convention Center rila.org February 28, 2018 Cyber Security Summit Atlanta The Whitley, Buckhead cybersummitusa.com March 13–15, 2018 Jewelers' Security Alliance 40 th Annual Security Seminar Las Vegas, NV jewelerssecurity.org March 22, 2018 Cyber Security Summit Hyatt Regency, Denver, CO cybersummitusa.com April 24-26, 2018 International Organization of Black Security Executives 2018 Spring Conference JCPenney Headquarters Plano, TX iobse.org April 29–May 2, 2018 Retail Industry Leaders Association Asset Protection Conference Gaylord Palms Resort Orlando, FL rila.org May 15, 2018 Cyber Security Summit Ritz-Carlton, Dallas, TX cybersummitusa.com June 11–13, 2018 National Retail Federation NRF Protect Gaylord Texan, Dallas nrfprotect.com should be prohibited. Stores should also limit use of solitary workers, especially at high-risk stores during high-risk times, experts advise. Security Lawsuit = Legal Landmine? Legal exposure is amplified for retailers because of the need to have store associates control members of the public. It is a difficult issue made trickier because it can be challenging to find a balance between loss/crime prevention and security-lawsuit prevention. Retailers must develop strategies to prevent theft, or else thieves will eat into profits; yet, in a specific incident, a business stands to lose much more in a lawsuit than from a thief or shoplifter. In the retail sector, which bears the brunt of security lawsuits, companies risk million-dollar lawsuits because they don't put sufficient resources toward training retail security guards and ensuring they are adequately supervised, according to security consultant John Christman, CPP, former vice president and director of security for Macy's West. What should you teach them? Here are a couple of training points suggested by recent case law. Do we warn loss prevention staff and employees who perform security functions not to enlist members of the public in apprehending or subduing a suspect? The case: an employee at a major big-box retailer confronted a suspected shoplifter, and a physical altercation ensued, during which the worker called out for assistance from store patrons standing nearby. The suspect then stabbed one shopper who came to the worker's aid. Afterward, the shopper sued the store, claiming that it had failed to protect him. Because businesses have an obligation to protect patrons from a crime they know is occurring or about to occur, the Tenth Circuit Court of Appeals ruled to allow the victim to pursue his claim against the retailer. Do we focus on training security officers to stop shoppers only when they are confident that they have committed a crime? Failure to prove a charge of shoplifting leads to the majority of lawsuits against retailers, according to a review of 235 lawsuits by researchers at Pennsylvania State University. The case: a manager at a Charleston, SC, children's toy store watched a woman put cookies in her tote bag while shopping and arrested her as she exited the store. However, it turned out that the Russian woman had paid for the merchandise and had only placed it in her tote temporarily, something not uncommon in her native country, according to published reports. A jury ordered the retailer to pay the woman $1.2 million. Note: the second leading cause of claims against retailers is "arrestee subjected to mistreatment during investigation," according to the study. More on LossPreventionMedia.com For more original news content, see the following articles: ■ Target's Minimum Wage Increased. What Does that Mean for Theft? ■ 7-Eleven's Loss Prevention Strategy Recognized in 2017 Retail Touchpoints Superstar Awards ■ Email Scams Just Keep Coming ■ What Is Sensor Fusion, and How Should Retail Use It? ■ Phone Scams Remain on the IRS Dirty Dozen List of Tax Scams for 2017 ■ Retail Worker Safety and Health during the Holidays ■ Criminological Theory and Loss Prevention ■ California Campaign Seeks to Fix Prop 47 by Making Serial Theft a Felony ■ The Busiest Shopping Days Are Here. Loss Prevention Tips to Help You Prepare ■ Are You in the Clear Zone? Robbery Prevention Strategies for Retailers ■ Physical Security IS Data Security ■ 3 Ways Retailers Can Cut through the Data Deluge LPM Voice ■ 5 Recent Cases of Retail Robbery and Theft ■ Savvy Retailers Find Value in New Benefit-Denial Technology ■ As Help Fighting Shoplifting Wanes, Where Should Retailers Turn? continued from page 53 54 JANUARY–FEBRUARY 2018 | LOSSPREVENTIONMEDIA.COM

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