LP Magazine

SEP-OCT 2017

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/874445

Contents of this Issue


Page 71 of 79

ambiance is off-putting, and may lead to lower satisfaction and increased weariness. The patrons may have simply disliked the music, in a mechanism similar to administering an electric shock or filling the space with an unpleasant odor. Implications for Stopping Shoplifting and Theft Classical music and Barry Manilow seem to be effective deterrents of loitering in empty, outdoor retail spaces. The mechanism responsible for this effect remains generally unknown. Better understanding of this phenomenon is important in order to predict what situations and locations it will be effective in, as well as how it will affect honest customers. The LPRC is also exploring Mosquito units, which emit an unpleasant, high-pitched tone that only individual's cochlea below a certain age threshold (~18-25) can detect. 3 Ways Bloomingdale's Prepares Its Associates for the Worst By Chad McIntosh Retail associates aren't just dealing with customers anymore. Active shooter and terrorist threats are becoming more common. And apprehensions are becoming more dangerous, as suspects often resist and are frequently armed. At Bloomingdale's, we take the safety of our people very seriously. The threat landscape in our industry is becoming more dangerous. To keep up, we needed an aggressive strategy. Our goal was to train our associates to deal with these threats confidently on the job, while also keeping them safe in their personal lives. Here are three proven strategies to ensure associates have the ability to detect and address security threats, while retaining information and staying engaged throughout training. 1. Best-in-Class Strategy and Content First, we created a Bloomingdale's playbook for responding to threats. Then we launched a drill at our headquarters in NYC and had it vetted by the FBI and NYPD. We also used information provided by EHS and the Department of Homeland Security to build our content. The content included 'run, hide, and fight' tactics, as well tips on how to always stay aware of exits and entrances. 2. Social Media Monitoring Social media websites are a crucial tool for monitoring security threats. People post videos and photos in real time about what's happening around them. We use this to our advantage for early warning of threats. We also hired a third-party company to monitor social media for specific keywords and phrases. We aligned our training content to these potential threats, so associates were updated immediately and knew how to react. 3. Continuous Training and Reinforcement We deliver ongoing associate training on our employee knowledge platform, provided by Axonify. Unlike a traditional learning management system, we are able to continually deliver learning and assess the level of knowledge and confidence of our associates, which is key to ensuring their safety. This continuous and fluid way of training helps us ensure they don't forget anything. We also train our detectives on apprehension and de-escalation techniques. This micro-learning approach—delivering small, bite-sized chunks of learning—has fostered a knowledgeable, informed, and confident staff. And because the small information chunks are manageable, frequent, and readily available, we boast 90 percent voluntary participation. The platform has saved us about $10 million over the last few years. In the face of certain threats, speed is critical. Using the platform, we can push out information immediately. In the wake of ISIS attacks on Paris, threats were made against NYC targets, including Times Square. We were able to deliver active shooter refresher training immediately to all of our associates on duty near Times Square, calming their fears by providing critical advice on how to respond if need be. It's difficult as an organization to provide the right level of training and information, and the right reinforcement of that information. With this approach, I know when I go home at the end of the day, we've done our best to prepare our associates. More on LossPreventionMedia.com For more original news content, see the following articles: ■ The Flip Side of IPV and Domestic Violence in the Workplace ■ 4 Tips for Better Management of Contract Retail Security Officers ■ Which Retail LP Solutions Stand the Test of Time? ■ Unreported Cargo Theft Incidents Make It Difficult to Grasp Scope ■ Mass Shootings vs. Active Shooter: Difference? ■ Then What? Tips for Post-Incident Management ■ The Most Popular Types of Retail Security Solutions, According to Execs ■ How Much Do You Know about Credit Card Fraud? ■ Getting Smarter about Education's Role in Shoplifting and Crime Prevention ■ How Much Will Your Project Really Cost? Keys to Reliable Project Cost Estimation ■ Lessons Learned to Help You Tackle a Loss Prevention Manual ■ Strengthen Your Security against Today's Cyber Attacks on Retailers Professional Development ■ Counterintuitive Strategies for the Successful Loss Prevention Director LPM Voice ■ Can LP Manage Shoplifting Effectively? ■ In a World of Evolving Threats, Restaurants Receive a Much-Needed Assist ■ Ramifications of Retail's Upheaval ■ 6 Best Practices to Key Control Success ■ Have You Built the Relationships Necessary to Manage Crisis Events? ■ Is Your Approach to Network Security Sufficiently Middle of the Road? continued from page 71 Chad McIntosh 72 SEPTEMBER-OCTOBER 2017 | LOSSPREVENTIONMEDIA.COM

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