LP Magazine

JUL-AUG 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1146652

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Page 57 of 76

How are Fingerprint Biometrics Being Used in Retail? Pharmacy/Drug Stores . Standalone pharmacies and those within other stores are using fingerprint biometrics to control the workflow process of filling prescriptions. Errors in filling prescriptions have a very costly impact, causing serious injury and even death. Retail pharmacy operations have discovered the benefits of having every step in the process documented and verified using fingerprint biometrics. Each time an employee completes their part of the process, they swipe their fingerprint before passing it on to the next person. That person must verify what the previous person did before they can complete their step. Once verified, they complete their part, swipe their print, and pass it on until the prescription is given to the customer and payment is received. Fingerprint biometrics have become a great tool in preventing costly errors by creating a very effective system of checks and balances. General Retail . Many organizations are using biometrics for time and attendance, logging in and out on the POS, and transaction control points—authorizing voids, refunds, and discounts. In addition, many retailers are realizing additional cost savings by eliminating lost-password and log-in difficulties as well as speeding customer service transactions and minimizing unnecessary delays. Home Improvement and Distribution Centers. Controlling who has been properly trained and has the necessary clearance to operate dangerous equipment, such as trash compactors, tow motors, and forklifts, is easily done by implementing fingerprint authentication. Electronics Retailers . Store trade-in programs must comply with certain states' "pawn shop regulations" that require any retailer operating a trade-in program to fingerprint customers making the trade. This ensures that police can investigate in cases where traded goods are stolen. Corporate Offices . In order to improve data security, many corporate offices have installed fingerprint biometrics on their company desktop and laptop computers to eliminate sharing, duplicating, or stealing passwords. Fingerprint biometrics have eliminated the defense, "Someone must have used my password to compromise my device." Restaurant and Quick Service . Biometrics have been utilized in this retail segment quite extensively to control issues involved in a high-volume POS transaction environment, with lots of cash transactions and void activity. Front-end POS employee theft is reduced significantly by eliminating weaknesses not addressed by traditional loss prevention or operational controls. Other cost savings are realized immediately through eliminating the need to replace worn-out or lost swipe cards and forgotten passwords and PINs that require costly help desk support to reset. BIOMETRICS: RETAIL'S BEST KEPT SECRET 57 LP MAGAZINE | JULY–AUGUST 2019

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