LP Magazine

MAY-JUN 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1121134

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Page 50 of 84

THE NEW GENERATION OF LOSS PREVENTION 50 MAY–JUNE 2019 | LOSSPREVENTIONMEDIA.COM were also consistent across all levels of leadership. Q Loss prevention professionals across all levels of leadership believe that the overall responsibilities of loss prevention will show significant changes over the next five to ten years, with 92 percent in agreement. Ninety-six percent feel it's becoming much more important for loss prevention professionals to learn more about information technology and the retail supply chain, while 81 percent feel that they have adequate understanding and training regarding the technology and other resources used to accomplish loss prevention goals. Q Just over 1 in 5 respondents (22%) state that they have experienced or witnessed incidents of sexual harassment in the workplace over the past twelve months. These responses were consistent across all levels of loss prevention leadership. Q Only 34 percent of respondents feel that there is adequate staffing and resources to accomplish the goals of the loss prevention department. Seventy percent agree that there are times when the ability to use/access contract security guard services to complement loss prevention efforts is essential to the operation and protection of retail locations. Q Overall, 68 percent of respondents believe that when used correctly, merchandise protection standards (EAS and other security measures) are truly effective in deterring theft in retail stores. Those at the higher levels of loss prevention leadership held stronger beliefs that these measures are effective (75%). Q Seventy percent of survey respondents feel that legislative changes, changing demands on police, and police response are negatively impacting our ability to effectively protect retail stores.ŒWhile those at the higher levels of loss prevention leadership were in higher agreement (75%), responses were highly consistent among all levels of leadership Q Eight-seven percent of respondents agree that providing loss prevention professionals an opportunity to voice their ideas and opinions can and will have an influence on LP leadership. Ninety-three percent of those at the highest level of loss prevention leadership agree that this is accurate. What Does It All Mean? The survey process offers practitioners a forum to share their true thoughts and opinions on a variety of critical loss prevention subjects. Yet while having the information is always important, the ability to take that information, interpret what it means, and apply it in a pure, logical, and meaningful way takes things to an entirely different level. Leadership and responsibility should always go hand in hand, and it all comes down to what we do with the information that's presented to us. We should be encouraged that in most areas important to the health and well-being of the profession, the survey would appear to indicate that, whether a positive trend or an area of opportunity, we are fundamentally in agreement. In fact, in some areas it was astonishing just how closely aligned the responses were across all levels of loss prevention leadership. But there are still some critical areas that we need to work on. There are a few areas where we are not on the same page, and some of these inconsistencies can present hurdles. It's not simply that we disagree—there will always be areas where we disagree for any number of reasons. In fact, there are times when having alternative opinions can have a healthy and positive influence. It's when we don't know we have a difference of opinion or perspective that can lead to more serious challenges, some of which that can be difficult to overcome. For example, if loss prevention leadership believes that they are doing an effective job of communicating critical objectives of the department, but those in the field don't necessarily agree with that perspective, this can lead to serious concerns in any number of ways. Self-reflection is always an important element of growth. While the survey offers us a great deal of raw information, it's what we do with that information that will make a difference. So what do you think? We encourage you to take a deeper look at the survey results as part of the free special report available at losspreventionmedia.com, which provides more detailed information on each survey question along with comments offered by the loss prevention community. You should also look for leadership response to the survey results in the next issue of LP Magazine. JACQUE BRITTAIN, LPC, is editorial director for LP Magazine. Prior to joining the magazine, he was director of learning design and certification for Learn It Solutions, where he helped coordinate and write the online coursework for the Loss Prevention Foundation's LPC and LPQ certifications. Earlier in his career, Brittain was vice president of operations for one of the largest executive recruiting firms in the LP industry. He can be reached at JacB@LPportal.com. Strongly Agree Agree Neutral Disagree Strongly Disagree 0% 10% 20% 30% 40% 50% I believe that store management/associates are adequately trained and prepared to handle disruptive behaviors/incidents if they occur in the stores.

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