LP Magazine

MAY-JUN 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

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32 MAY–JUNE 2019 | LOSSPREVENTIONMEDIA.COM Patrick Henderson is cofounder of Protos Security and works with their various departments focusing on operational issues. EDITOR: What is Protos Security, and as a cofounder, how did it all start? HENDERSON: Chris Copenhaver and I were on a church league bowling team with someone who worked in the loss prevention department at Advance Auto Parts. He mentioned that he wished he could find a guard company he could rely on showing up on time nationwide, as well as a one-stop shop, superb communication, and accurate invoicing. So Chris and I put together a proposal as a master service provider for guard services in which we would manage subcontracted local and regional guard vendors. He gave us the Miami market, and we were off to the races. EDITOR: As a graduate of Virginia Military Institute, what were the life lessons in that education? HENDERSON: Chris and I as well as Cameron Tabor, our [chief technology officer], are class of 1999. VMI prepares students for the real world. The education is important, but it is just one of the three "legs of the stool" along with the military ROTC training and athletics that teach invaluable workplace qualities like time management and a "make it happen" attitude. Another aspect of VMI is performing guard duty during your cadetship, so I guess that was our first experience in the guard business. EDITOR: As a young man, you had a significant health issue. How did your recovery impact your life? HENDERSON: In 2002, I was experiencing a lot of back pain. One night while I was in Wilmington, North Carolina, I couldn't stand the pain any longer and drove home to Roanoke at 2:00 in the morning. My wife, Heather, of three years at the time, took me to the emergency room where an MRI found spots in my back. After a biopsy, they determined that I had Burkitt's lymphoma, a non-Hodgkin's lymphoma that is generated from the mono virus. That diagnosis of stage 4 cancer with a 20 percent chance of survival led us down a path of months of treatments. After many blood transfusions, surgeries, and extreme amounts of chemotherapy, I was in remission by November. However, I had a setback on Christmas night when I went into septic shock. Apparently, I had picked up a bacteria at some point during chemo. Fortunately, my oncologist chose one of only two antibiotics that this bacteria responded to. So at age twenty-five, I learned lessons many people never get to learn and appreciate. I have perspective on how much my wife loves me. I know what a really bad day is now. And I feel I have had a "near miss" that gives me a sense of confidence to go out and make the most of life. Carina Lewis is the former vice president of global sales for Sekura Global with over thirty years of experience in the retail security industry. EDITOR: What is Sekura Global and your role with them? LEWIS: Sekura Global is a division of Clipper Retail Ltd, a well-established British company specializing in providing retailers with display and labeling solutions. Sekura Global is the security division delivering innovative solutions in the US, Canada, UK, Europe, and Australasia. Until just recently, I was vice president of sales focused on building the North American market and supporting our team here, plus assisting with growth in our other key markets. EDITOR: Where and what is Tomlinscote, Camberley? LEWIS: Being a Brit, I was educated in England. Tomlinscote is the equivalent to a US high school and is in Surrey, a county south west of London. EDITOR: How did you get your start in this business? LEWIS: My very first experience in loss prevention, or security as it was referred to way back, was with a UK company called AFA Minerva that specialized in fire, burglary, and associated systems. AFA had just entered the business of EAS and were distributors of a hard-tag EAS system. I was referred by a friend that worked there and got the job because I had a background in retail and sales. I didn't even know what EAS was at the time. In 1991, I joined ID Systems who was purchased by Checkpoint Systems in 1994. O "If you are truly interested in your customer, want to solve their issues, and recognize that sometimes that means walking away from a sale to do the right thing, then a great sales person can be an exceptional solution provider." Carina Lewis PARTNERING WITH RETAILERS

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