LP Magazine

MAR-APR 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1096225

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info.instakey.com/remotelock 1-800-316-5397 LEARN MORE with InstaKey ® User-Rekeyable SFIC Override Remotely control who has access and when, right from your smart phone CONTROL ACCESS ON-THE-GO WiFi ENABLED IT Closets • Cash Offices • Indoor/Outdoor • PCI Compliance RILA AP CONFERENCE MAY 5-8, 2019 | DENVER, CO ACTION see it in at the BOOTH 1017 open EDGE CG you to company standards but allow for differences where possible." Flexibility is key to success, advised Siemers. "You have to be careful when you have security people from outside going into those other environments that they understand things from a local perspective," he said. "You can't go in thinking 'this works in the US' because it might not work there. You have to work through things, understand what is important to them, be willing to learn from them, and share what you know—and to be flexible in how you handle issues that arise." For Tiffany & Co., one of those issues is enhanced risk from brazen and violent attacks on stores in Europe. With less-defined borders than in many other parts of the world, violent criminals move freely, traveling from Eastern Europe to attack a store in Amsterdam and then quickly escaping out of the country, for example. "From a luxury brand perspective, it's something we've had to be aware of, to monitor, and it requires making good use of our communications network with local officials, law enforcement, and government agencies," Siemers explained. "Attacks can be very violent, smashing a car into a store at 11 in the morning, or attacking an armored car transport. And in many cases, these are ex-military people, who are working on that level of tactical expertise. It can be very dangerous and puts people and high-end shipments at risk." Cultural differences can also impact store design, which impacts LP and store operations. McBride noted that fitting rooms are absent from American Eagle stores in some countries in the Middle East in deference to local attitudes toward females changing clothes in a place other than their home. He said security training for travelers also needs to be designed to alert workers to cultural differences that may have ramifications on their safety, including attitudes toward the LGBTQ community and the overt wearing of religious symbols. More retailers may need to address such travel safety issues, suggests data from Business Resilience Trends Watch 2019, a survey by International SOS and Ipsos MORI. It found that only 27 percent of business travel risk programs include considerations specific to female travelers. Only 17 percent of travel risk programs cover LGBTQ considerations. Finally, Kevin Ach suggested that his experience with Office Depot taught him the value of treating culture as a two-way street. "You need to put boots on the ground to find the right local people, solid leaders that are part of that culture," said Ach. "And then also bringing them into the US and exposing them to your culture and letting them learn from you." Talent For LP leaders who face the prospect of expanding into a new region internationally, the question of how to find people locally who can lead the effort has no easy answer. There are no shortcuts to establishing a program where you've never had a presence, and recruiting and retaining the talent to do it, say LP leaders. "It's one of the most difficult things to do," said Siemers, who noted that a good human resources department helps, and continued on page 22 21 LP MAGAZINE | MARCH–APRIL 2019

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