LP Magazine

MAR-APR 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1096225

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MAKING A WORLD OF DIFFERENCE surveillance, to increase as much as possible the visibility of its cargo in transit for quicker alerts if something goes wrong and to limit losses if it does, including kill switches on truck cab engines that they can trigger remotely. They've had success, but it's a never-ending battle, suggested McBride. Each security enhancement ushers in countermeasures by cargo thieves, such as their developing jamming technology to block shipment-enabled GPS devices from communicating with cell towers. Accepting full responsibility for cargo raises the bar for security, but there are also challenges for LP in regions where it's standard to have little direct control. At Gap, for example, supply chain security in Europe is fairly in sync with the company's US strategy, but "in Asia it's not uncommon for retailers to outsource more of supply chain strategy," said Maples. "So it's critical to create and develop those relationships, and to get your own best practices inserted into third-party programs, and to learn how you can provide support from afar," she said. "And to then inspect what you expect." Regulations As a luxury retailer with a reputation for quality, Tiffany & Co. is a desirable target of criminals across the globe. Protecting the iconic brand requires robust store protection and an advanced LP department; the company has, for example, a worldwide central monitoring station from which it can monitor every location. But differences in local laws and regulations are a complicating factor. They often place restrictions on a retailer's advanced security systems, particularly as it relates to surveillance and privacy. Tiffany & Co.'s monitoring station, for example, can't watch surveillance video in many European locations due to the General Data Protection Regulation (GDPR) established in 2016, noted Hank Siemers. Italy is a case in point, where video cannot be used as an investigative tool and can only be used to protect employees. As an internal theft prevention tool, then, all that great video is useless. As such, success—like that experienced by Tiffany & Co.'s security team—often hinges on the ability to nimbly navigate a world of unique obstacles. "When opening a new store, you have to know what you're going to be able to do with your system to know if it's viable," advised Siemers, adding that even geopolitical issues sometimes filter into the installation of security systems. A camera manufactured in Israel—that you've come to rely on—may not be allowed in a store in Dubai, for example. The peculiarity of Italian surveillance law is a prime example, but it's just one of many differences that necessitate a country-by-country approach to store security, Siemers explained. In China, local law enforcement gets very involved in security system installation, even 19 LP MAGAZINE | MARCH–APRIL 2019

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