LP Magazine

JAN-FEB 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1078914

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Page 56 of 77

UNEXPECTED LOSS IN THE BAGGING AREA data-driven tools to ensure they are equipped to identify items most likely not to have been scanned. Utilizing Fixed Payment Points. While current mobile scan-and-go SCO systems require the user to go to a fixed point to confirm payment, concerns were raised that developing iterations of mobile scan-and-go SCO will allow the user to pay on their mobile device at any location. This was considered extremely risky as it removes a key control point within the SCO shopping journey. Communicating with Users. A number of respondents described ways in which they were considering the communication of risk-related messages to users, particularly with mobile scan-and-go SCO through the associated app. Exit Control Strategies. Some retail companies already use or are thinking about introducing designated exit areas where mobile scan-and-go SCO users must go to leave the store. These often require the user to scan a code generated upon payment that opens the exit gate. Minimizing Product-Driven Errors Packaging and Barcode Issues. Respondents flagged up a range of issues relating to barcodes on some products that made them difficult to scan. Others were concerned about the use of multiple barcodes on the same product. Retailers should consider meeting with suppliers to review product design issues that may be contributing to SCO-related problems. Set-Up Issues. A number of case-study companies recognized that errors within their own organizations were creating problems, particularly relating to the regular updating of product-inventory systems, especially when items were sourced locally. Product-Protection Issues. Ensuring not only that tagged items were consistently detagged but also that scan-and-go and mobile SCO users were Analysis of 20,000 random full rescan audits (every item is checked) provided by one case-study company paints a very different picture. It showed an overall error rate of 43.4 percent—1,407 percent highear than the partial rescan audit data. 55 LP MAGAZINE | JANUARY–FEBRUARY 2019

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