LP Magazine

JAN-FEB 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1078914

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Page 36 of 77

continued on page 36 35 LP MAGAZINE | JANUARY–FEBRUARY 2019 forty facilities where you have rules that cover coming into work only and not shop. In the 600 stores, they're also coming in to shop. So you have to definitely have someone who has had store expertise. But as the world of retail continues to evolve to a truly omni-channel way of thinking, you're going to see supply chain professionals take a leadership role. I wouldn't be surprised if someone from supply chain AP actually moves over and has a solid number two that is managing the brick-and-mortar sales floor part of the business. EDITOR: Did you gain all your expertise on your own, or did you have people who helped you and mentored you along the way? SCROFANI: Both. I was pretty ambitious and driven, and I knew the only way to make sure I can solve something that was really big was to study it. And then I had phenomenal mentors. At Toys"R"Us between Bob Serenson and Randy Underwood, those guys were game changers for me. Joe Young as well, who taught me everything about planning allocation and sales and operations planning. John Matters, who was a phenomenal logistics executive, and Michael Jacobs, who was our senior VP of logistics and was supportive of cross-pollination recruitment, training, and development. At Macy's I had Joe Medici, Ralph Betancourt, and I was able to watch one of the most remarkable strategic logisticians, Tom Cole, who built that entire program over his iconic tenure before retiring as the [chief administrative officer], really get things done. I was blessed to have always been around great business mentors. Outside of my mom and dad, those were the people that really helped in my professional development. EDITOR: You mentioned your mom and dad. Tell us about your family. Are you a first-generation Italian-American, and what traditions are important to you? SCROFANI: Yes, I am a first-generation immigrant. I came here in 1976. My family is traditional Roman Catholic Italian, so we celebrate all the religious holidays that are near and dear to us in a big way. Funny story about a non-religious holiday: when I first came to this country at age seven, it was two days before Thanksgiving. When we went to my uncle's home for Thanksgiving, and they put the turkey on the table, I asked my mother, "Why the large chicken?" Everyone laughed at me, and I later figured out why. Our traditions are very rooted into our family. From family dinners where we sit at the dinner table nightly with my wife and sons, when I am not traveling. We also spend weekends with the extended family as well. So we'll see mom, dad, my two brothers, and aunt. Birthdays are a big deal for us, and as I also have quite a few nephews, nieces, and godchildren, there can be quite a few get-togethers monthly. My boys have phenomenal uncles and aunts. It's a very close-knit type of a community. The culinary arts are pretty deep rooted in our family. Enter to win an Apple Watch at BOOTH 4136 DOUBLE THE POWER 20% MORE COVERAGE LOUD AUDIO 1-800-950-5005 • www.kenwood.com/usa

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