LP Magazine

JAN-FEB 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

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32 JANUARY–FEBRUARY 2019 | LOSSPREVENTIONMEDIA.COM THE EVOLUTION OF LP TO SUPPLY CHAIN OMNI-CHANNEL EXPERTS in asset protection, not the other way around. We used to bring ladies and gentlemen from the store side, and they would really have a hard time. We knew that their shoring-up cycle was about eighteen months to two years. So we redesigned our onboarding and made sure we had the right sponsors, partners, and leadership oversight throughout their cross-pollination journey. Today's supply chain AP professional needs to have the ability to attack the four pillars I covered earlier through the same systems that are available to the logistician or the supply chain professional, which can be at times like reading a book in a different language. So I would say that twenty years ago we were shaking doors, making sure everything was closed. Today we're studying data, looking, literally, for the blank space. What can I not see that I need to manage? What do I not know that I need to know? That's going to be the golden chalice that everyone's going after, the "what I don't know, that I don't know." EDITOR: If you are an LP professional with responsibilities for supply chain, where do you go to get smarter about how to do your job in this new world? SCROFANI: My humble opinion would be that it's a layered approach. The Loss Prevention Foundation's LPC program gives you a very strong, broad view. Within that broad view is a nice chunk of education that centers around supply chain. There's also a great program put together by the American Trucking Association called the Certified Cargo Security Professional that gives you a lot of that logistic physical security view that also ties in carrier claims and some of the behind-the-scenes paper pain. I have also worked with some of the universities that have a supply chain certificate program. Whether at Penn State or Rutgers, whichever one is closest and convenient for you, they have fantastic programs both on-site and online. Also, I was fortunate to reach out and work with folks that the industry and I considered subject-matter experts, like Bill Turner, John Tabor from NRS, and Mike Combs at Home Depot. There are others that I am unintentionally leaving out that would be willing to help people coming into our field as mentors and sponsors as well. Also, there is the piece on "how things work," the actual processes, great events put together by trade associations like RILA (Retail Industry Leaders Association). Lisa LaBruno and her team do a very good job in bringing in the latest technologies, and the solution providers are always eager to share their new, innovative products. The Council for Supply Chain Management Professionals (CSCMP) puts together a pretty amazing conference. They also have great panelists speaking about the latest things happening in the industry. There are great logistics trade magazines, like Logistics Management, DC Velocity, CCJ , and the Journal of

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