LP Magazine

JAN-FEB 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

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28 JANUARY–FEBRUARY 2019 | LOSSPREVENTIONMEDIA.COM THE EVOLUTION OF LP TO SUPPLY CHAIN OMNI-CHANNEL EXPERTS EDITOR'S NOTE: Maurizio P. Scrofani, CCSP, LPC, is a well-known supply chain asset protection professional with over twenty-five years of experience in retail and manufacturing, including leadership roles with Macy's, Bloomingdale's, Delonghi, and Toys"R"Us. He was cofounder and president of CargoNet, a supply chain theft prevention and recovery network solution of Verisk Analytics. Scrofani is a frequent speaker at industry conferences and a contributing writer for LP Magazine. EDITOR: As someone with a wide range of expertise in loss prevention in both stores and in the supply chain, let's start by telling our readers how you got into LP. SCROFANI: I was an economics and finance major and went to college thinking I would end up on Wall Street. My first real summer job in high school, I worked at JCPenney's in Garden State Plaza as a sales associate. It was there I first saw ladies and gentlemen walk mysteriously around the store talking into their jackets. I really didn't know what they did, so I asked questions and found out they were security. They spent most of their time apprehending shoplifters and dishonest employees. I thought that was interesting even though I didn't really comprehend there was a need for such a thing as I always assumed that most people were honest. Even though I was intrigued by security, in New Jersey you had to be eighteen years old to sign a complaint, so I was not eligible. Eventually, I turned eighteen as a freshman in college. There was an opening at Filene's Basement for a store detective, which I was fortunate to get. That's how it all started for me. EDITOR: When did you change your mind about Wall Street? SCROFANI: It was a gradual transition for me. The funny thing about finance is you live in the detail of the numbers. When you think about all your accounting classes, you're looking at your balance sheet and how things move to credit or debit and why. It technically was the same thing for me—you're in the detail, and you're following a very methodical path. The more I got into LP, the more I learned about shrink, audit, inventory control, and shortage control. That really moved me into the paper part of the trade: how something can happen that's not people-based. For example, It's important to always acknowledge, "We're really not subject-matter experts. We're maniacally passionate students of the supply chain." The more you take that approach, the quicker you're going to learn because people will always share with you things that you thought you knew but didn't.

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