LP Magazine

JAN-FEB 2019

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1078914

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Page 15 of 77

Personal prejudices can also play a role in a witness's observations. When a person holds certain beliefs or stereotypes a person or group, the tone of an encounter can change dramatically and is often untrue. continued from page 12 exposure time will lead to greater accuracy. Those viewing the slides for eight seconds achieved 58 percent accuracy, while for those viewing the slides for 2.5 seconds, the accuracy rate dropped to 47 percent. Most of the participants said that they focused on the general structure of the face, the eyes, and nose in making their decisions, while very few focused on the hair or ears in making their judgments. Frequency Many research studies have confirmed that something experienced many times is going to be recalled much better than something observed only once. Clearly, criminal events are very short in duration and often unexpected, so the accuracy of an observation is likely to diminish. However, seeing a person day after day entering a particular door, the witness would very likely have a much more accurate description of the individual. Relevant Details In every observation that we make, we tend to focus on only the most relevant or memorable details of the situation. Most observers will focus their observation on the things that captured their attention. As we might expect, these would be the most unusual or interesting parts of the event that would be much like a TV show and capture our attention. The opposite side is also true that we would less likely remember things that are uninteresting or commonplace during an observation. The types of details that are important to be accurately retrieved in certain cases can be extremely problematic. For example, estimations of distance, time, and speed are especially difficult for witnesses to accurately estimate. In one of the earliest studies in this area (Marshall 1966/1969), participants were to estimate the speed of a vehicle. They knew in advance they would be asked to judge the speed, yet the estimates ranged from ten to fifty miles per hour, while the car was actually traveling at just twelve miles per hour. Estimates of time are also difficult, but people generally overestimate the amount of time an event took rather than underestimating it. One hundred forty-one witnesses to a staged classroom event viewed a distraught student attacking a professor. The event, which was videotaped for comparison to the witness accounts, showed that the attack lasted thirty-four seconds. When questioned about the duration of the attack, the witnesses' response averaged eighty-one seconds, almost three times longer than it took (Buckhout 1977/1975). Other studies confirmed this bias toward a longer estimation. Participants watched a forty-two second film and on average estimated that the film was a minute and a half (Marshall 1966). When there is stress involved in the observation, the witnesses are even more likely to overestimate time frames. While witnesses can also make errors in descriptions including heights and weights, they are not always like the over estimations of time frames. Stress Again, not surprisingly, adding stress to the observation of an event makes the ability to recall the situation much more difficult. For the interviewer, this means that the witness's report should be treated cautiously because of the emotional situation observed. The level of stress may have increased the observer's notice of the event, or it may have distracted them as they focused on escape or what they needed to do next. This is evident in the necessity of training in highly stressful situations so that the actions of a first responder are instinctual rather than having to be thought out. Reportedly during the battle of Gettysburg during the Civil War, some soldiers loaded the rifles repeatedly without ever firing a shot during the stress of battle. Expectations Witness observation can also be tainted because of their expectations surrounding an event. Knowing that your mail is delivered by a man each day may in fact taint your observation of a female letter carrier doing the job. In many situations, our memories may be deceived because we see and hear what we expect to hear in a common situation. Our expectations also may have a cultural basis that alters our observations to meet our particular biases. These expectations may also be based on our past experiences. For example, we might see two people walking but only have a clear view of one whom we recognize as a friend. These two friends are almost always together, so our expectation might be to assign the second person (whom we couldn't view clearly) as the other friend. Personal prejudices can also play a role in a witness's observations. When a person holds certain beliefs or stereotypes a person or group, the tone of an encounter can change dramatically and is often untrue. One has only to look at liberal or conservative reporting on a political event to see how the reporter can taint the event one way or the other. They might comment on how the conversation was portrayed, including tone of voice, delivery, or sequence, choosing clips that support their position. Certainly knowing an event is going to occur prepares the observer for the observation. Interestingly, research has found that people are better able to describe a face when asked to consider it in terms of personality, rather than simply visual observation of the hair, eyes, nose, or other facial features. In our next column we will consider the retention and retrieval stages of a witness's memory. The important thing for the interviewer to remember is that the estimation of time is generally an overestimation while speed and distance are also difficult for a witness to accurately estimate. An observation made under stress can also lead to less detail from the witness. 14 JANUARY–FEBRUARY 2019 | LOSSPREVENTIONMEDIA.COM

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