LP Magazine

NOV-DEC 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1053401

Contents of this Issue


Page 76 of 85

Organized Retail Crime in Idaho 3rd Annual Conference Washington Group Plaza, Boise orcaid.org CALENDAR November 6–8, 2018 Anti-Counterfeit and Currency Expo North America Las Vegas (NV) Convention Center anticounterfeit-expo.com November 14–15, 2018 ISC East Jacob Javits Center New York City isceast.com November 29, 2018 Cyber Security Summit: Los Angeles The Beverly Hilton Beverly Hills, CA cybersummitusa.com January 13–15, 2019 National Retail Federation Retail Big Show Jacob Javits Center New York City nrfbigshow.nrf.com January 24, 2019 Cyber Security Summit: Silicon Valley DoubleTree by Hilton, San Jose, CA cybersummitusa.com February 13, 2019 Cyber Security Summit: Atlanta cybersummitusa.com February 24–27, 2019 Retail Industry Leaders Association LINK Retail Supply Chain Conference Gaylord Palms Resort Orlando, FL linkretailsupplychain.rila.org February 25–27, 2019 INNOVISION 2019 Wyndham Grand Orlando (FL) Resort Bonnet Creek innovisionconference.com March 6–7, 2019 International Supply Chain Protection Organization ISCPO Conference 7-Eleven Store Support Center Irving, TX iscpo.org March 18–21, 2019 Merchant Risk Council MRC Vegas 2019 Aria Resort and Casino Las Vegas, NV merchantriskcouncil.org Schrauder then challenged the team to deliver better results by staying ahead of change, driving innovation, and providing the leadership that will push the team to get better every day. "Change is hard, and the pace of change will not slow," he said. "The better we become at adapting, owning, and implementing it, the easier it will get." To further drive this message, Schrauder shared an audio recording of former Walmart President and COO Jack Shewmaker from 1978 as he addressed the organization, highlighting this poignant point: "We must change as circumstance and time and competition and our customers require us to change." The AP team heard from CEO Greg Foran who stressed that the way to get better is not by luck but by hard work. He implored the team to keep building the muscle that deals with change and to enjoy the journey, explaining that the AP team is making the difference. "Great people make a big difference to the performance," said Foran. The team was also surprised by a visit from legendary NFL quarterback Peyton Manning, who spoke on leadership and conducted a thirty-minute question-and-answer session with Schrauder. Fifty attendees who have each experienced a great year qualified and were selected to have a private meet-and-greet with Manning. At the event, over 500 field leadership attendees experienced hands-on rotation sessions that mirrored parts of the store—the sales floor, receiving, and front end— where teams aligned on proper processes and were challenged to solve problems they encounter on a daily basis. A dynamic safety and security rotation session stressed the importance of situational awareness and used virtual reality to engage participants with an active shooter and a tornado scenario. As is tradition with Walmart, the meeting concluded with the annual AP awards celebrating the hard work of Walmart asset protection's best of the best. What It's Like to Find and Buy EAS Detachers Online as a Shoplifter By Mike Giblin, LPRC Imagine that you're away on vacation. Your home is empty and unguarded, but it's safely locked tight while you relax on the beach. You promised you'd limit phone time, but despite yourself, you check your messages to find a link a friend has shared with you. It's an online posting in your hometown stating, "House Keys for Sale. Will Work on Any Lock, Any House." The listing price? Eighteen dollars with free shipping and a money-back guarantee. While this wouldn't be feasible in the residential world, it's exactly the challenge that the world of retail faces daily. In retail, stores spend thousands of labor hours each year applying and removing protective electronic article surveillance (EAS) technologies on products. It's an elaborate and costly ecosystem, with upfront costs for the tags, wraps, and safers, replacement costs when they wear down or are stolen, labor costs for application and removal, and costs for EAS detection technology at each store exit. These costs, however, have a tremendous payoff: they deter most kinds of shoplifters and stop an incalculable amount of shoplifting events from ever happening. They help create and reinforce an overall impression of control, as well as signal to shoppers that the store cares and isn't "asking for theft." There's an important psychological effect to reinforcing the barrier between "in the store," where it's okay to have products you haven't purchased, and "out of the store." They deter opportunists, otherwise honest shoppers who may stumble into an 75 LP MAGAZINE | NOVEMBER-DECEMBER 2018

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