LP Magazine

NOV-DEC 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1053401

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Page 45 of 85

SCREAM IF YOU WANT TO GO FASTER 44 NOVEMBER-DECEMBER 2018 | LOSSPREVENTIONMEDIA.COM visitors. "We have had attempts made to steal the models, some of which are valued in the thousands of pounds. At Tussauds, we have people trying to steal the waxworks, which can be valued at up to £100,000 each, which is why the heads and the bodies never travel together." Globetrotting Merlin has 124 attractions in twenty-five countries across four continents and has a corporate mission to "deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate. We believe that we achieve this objective largely thanks to the commitment and passion of our team and the strength of our brands, which will never fail to be distinctive, challenging, and innovative. Our passion is putting smiles (or screams) on people's faces and giving our customers memorable experiences." It's been a roller coaster of a ride for Lyn Blethyn in the last fifteen years, fourteen of which have been with Merlin after it merged with Tussauds. "I loved working at Sainsbury's, but this job is nothing short of incredible. We are not dealing with tins of beans but everything from wildlife to theme park rides to hotels and all of the moving parts that are involved in this kind of hospitality business. In the time I've been here, I've flipped burgers, I've sold key rings in the gift shops, I've changed beds in the hotels, and I've worked in the front line at the zoo—and all just so I knew and understood every aspect of this business." Blethyn has worked all over the world attending the openings of new theme parks, and a typical day will see her involved in a conference call with her profit protection colleagues in Australia at 07:00 UK time and another with the West Coast of the US in the early evening so as to work in sync with her team's time requirements and those of the attractions in which they work. "I'm a global clock watcher in that respect," said Blethyn who has increased the size of the team to twenty-one profit protection field managers in the last fifteen years as the Merlin empire went truly international. "I have a visit schedule that takes me to Australia, Hong Kong, and Malaysia part of the year, and then on another trip, I visit the US—New York, California, and "It was only through the analysis that we understood what she did and why she never went off sick. She knew exactly what amount she could remove from the till every day without arousing suspicion and, if we had not caught her, could still have been creaming off the business."

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