LP Magazine

NOV-DEC 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

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33 LP MAGAZINE | NOVEMBER-DECEMBER 2018 GETTING TO KNOW YOU They have a great shopping experience. You have greater peace of mind with a solution that secures your profi ts and property. Bosch empowers you to build a safer and more secure world with solutions that enhance safety, reduce shrink, and help you improve merchandising, operations and customer service. Bosch integrated security and communications solutions enrich the customer experience and deliver valuable data to help you increase your profi tability. Learn more at http://bit.ly/BoschSolutionsforRetail is dedicated to asset protection, it's interesting how often they support other functions in the organization when information is needed because of the quality of the work they do. LANGLEY: We've taken a similar approach at times. The last analyst that we hired had no retail or AP experience. This analyst has a finance degree, and we benefit from having a new team member who analyzes data from a different perspective. MODERATOR: Looking back over your careers, what is a highlight and maybe any regret you've had? LANGLEY: The highlight of my career has been watching people from my team grow and get rewarded with promotions and new opportunities. Anytime I can help somebody develop their career, it's a huge win for me. On the other side, I think I could have done a better job of displaying humility early on in my career. It's a lesson that I really try to emphasize, especially with emerging talent. STINDE: Yes, it's a cliché, but it's great to see someone I've worked with over my career, who, hopefully, I had a little influence in their lives. That's why I'm committed to my network. I try to stay in touch. I have an hour-and-fifteen-minute drive each way to and from work. I try to catch my East Coast colleagues on the way in and the West Coast folks on the way back just to see how they're doing and give them advice or vent to them when I've had a bad day. What a great industry we have that allows us to form such meaningful relationships over time. I could spend hours talking about things where I've missed opportunities. I think the big thing is when you lose, don't lose the lesson, then get up the next day and try to go figure it out. LAMB: This has been such a rewarding career for me both professionally and financially. As I mentioned, I kind of stumbled into this forty years ago, and I'm still here because I have such a passion for the work and the people in the industry. I think we have the most difficult job in retail. When you're out there to try to solve the forensics of shrink that is everchanging, it's the most demanding job in the industry. And that's why I have such a passion for it. As far as regrets, I've had more than my share of ups and downs. But even when I've had major disappointments, I'm proud of how I've bounced back. You have to maintain a never-quit attitude and an insatiable desire to deliver results. If you do, then when you look back, you'll have no regrets because you'll know you did the best you could.

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