LP Magazine

SEP-OCT 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1030193

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Page 34 of 68

34 SEPTEMBER–OCTOBER | LOSSPREVENTIONMEDIA.COM INTERVIEW (LPRC) since the beginning. I think Dr. Read Hayes and I are the last two active founding members. Eighteen years ago, I sat in a classroom at the University of Florida with eight other retailers talking about this concept. Today there are 141 members, fifty-nine retailers and eighty-two solution providers, that help us apply science to our strategies. I have done this myself. For example, typically when retailers have a problem, we throw three or four possible solutions at it. We'll impact the problem or the challenge, never quite sure which approach was the most effective. The LPRC allows us to analyze where we ought to make our investments going forward, applying science to the strategy and the technology to understand what has had the most impact. There are so many avenues for growth and development in our industry today that weren't around when I started. For example, LP Magazine and the Loss Prevention Foundation both bring other opportunities of development and growth to our industry. We have utilized Wicklander-Zulawski, developed their interviewing skills, and used them as the gold standard. There are so many opportunities to continue to grow in the business. That's how you hold onto people, quite frankly. If you keep them growing and learning, they're going to stick around. It's a challenge with millennials today—how long will you keep them? EDITOR: What is your vision of the next five years? What kinds of changes do you expect to see in the industry? MCINTOSH: I think more than ever, we'll need to adapt to the customer. How and when do they want to buy your merchandise, and do you have vehicles that respond to the way they want to shop in today's world? I think it's important that your company has a strategy for that thought process. And if you're a department store, do you have a strategy to make it a great experience when the customer comes into your store to shop? Do you have a culture that supports that experience to keep them coming back into your store? From an LP perspective, it's keeping that streetlight effect in mind. It's not looking for the answers where you can see them but instead taking the processes apart in your retail operation and really understanding how they work, and knowing what it looks like when they're working well. You'll understand when they're not working and then react to those issues, so you can continue to make your company more profitable. EDITOR: You are getting ready to start a new chapter in your life. Tell us about what you hope to do in the next chapter in your life. MCINTOSH: This is a very exciting time for Roxanne and me. One daughter lives just outside of Charlotte, North Carolina, with her husband and young son, our first grandchild. Our desire to spend more time with them is driving my decision to retire and move south. So we recently closed on a house in South Carolina just outside Charlotte and are very excited to be closer to them and our younger daughter, a recent Georgia State graduate who resides in Atlanta. She is a Georgia peach and has accepted a job in the city. We look forward to being near our girls as they continue to grow in their careers and raise families of their own. But at the same time, I don't think I'm done. I love what we do. I love our industry. I think I have a lot to offer. I haven't really defined what that will look like. Maybe it's teaching; maybe it's helping organizations in developing strategies or managing projects. Two of the skills that I celebrate are attention to detail and follow up—following up with people and getting them answers to their challenges. So I'm excited to see how I can be involved with LP Magazine going forward, and groups like RILA, NRF, and the LPRC. I know I'm going to continue to participate and help people apply science to their challenges and develop great strategies going forward. EDITOR: Congratulations on an outstanding career and best of luck going forward. We look forward to having you in the Charlotte area. Bloomingdale's is where I've had the opportunity to put it all together in my career—everything that I learned along the way from these great leaders: Lew Shealy for setting the foundation; Gary Manson for the passion; Ed Wolfe for the vision; and then certainly Jay Fogg for supporting me in the process of building and reshaping the program here at Bloomingdale's.

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