LP Magazine

SEP-OCT 2018

LP magazine publishes articles for loss prevention, asset protection, and retail professionals covering shrinkage, investigations, shoplifting, internal theft, fraud, technology, best practices, and career development.

Issue link: http://digital.lpportal.com/i/1030193

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Page 31 of 68

continued on page 32 31 LP MAGAZINE | SEPTEMBER–OCTOBER 2018 INTERVIEW YOU'RE DOING IT WRONG. You could save up to 80% on a faster, easier, more secure key system by 1-800-316-5397 | www.InstaKey.com How much you could save? Find out today. IF THIS IS HOW IT FEELS TO CHANGE YOUR LOCKS... "streetlight effect." It keeps us searching for answers where they're easiest to find. In today's world with the movement of merchandise such as with online transactions, pickup in store, or ship to store, you have to think differently about identifying your opportunities to reduce exposure and improve company profitability. It's not as easy as it used to be. A lot of our LP strategies were built around the fact that you had a 500-pound register that sat in one place on the floor and never moved, and now it's all about mobile POS. We need to effectively work in LP in an environment where everything is moving. EDITOR: How much has changed in terms of the demands of shoplifting and employee theft? MCINTOSH: I think the shoplifters are more sophisticated. A lot of our loss today has moved toward the fraud arena. That's an anonymous transaction, and you don't necessarily have to come into the store and risk being apprehended by a loss prevention person. I think that's a challenge for every retailer today. The retail environment today is very interesting in that we have four generations working in our department store. Your approach to education and awareness has to be one that will get through to all four generations, so it's an incredible challenge. Getting people involved, certainly from a dishonest employee standpoint, is still the most effective way to curtail that activity in your environment. I know Dr. Richard Hollinger proved this a long time ago, when he wrote in his study that outlined if the store family says something is not an acceptable behavior, then you're less likely to have it in your environment. It's something that we always work for here at Bloomingdale's to curtail dishonest activity. EDITOR: You've worked for some outstanding executives in your career. Can you comment on their leadership styles and what you took away from them? MCINTOSH: Ed Wolfe is a person of vision who always had me thinking differently about process and process improvement. That was very helpful to get to the point where I am today with Bloomingdale's. And I owe Jay Fogg a lot for bringing me back to Bloomingdale's from Macy's—what I call my "Bloomerang"—and for giving me the opportunity, honor, and privilege of being a VP of loss prevention for Bloomingdale's. Bloomingdale's is where I've had the opportunity to put it all together in my career—everything that I learned along the way from these great leaders: Lew Shealy for setting the foundation; Gary Manson for the passion; Ed Wolfe for the vision; and then certainly Jay Fogg for supporting me in the process of building and reshaping the program here at Bloomingdale's. I have been blessed. In fact, I'm so thankful to the entire Bloomingdale's organization and their management

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